Return Policy Information

The following return policy applies to all customers unless superseded by a written agreement outlining specific return goods terms and conditions.

Obtaining Authorization of Goods

Products must be returned within 90 days of purchase. All returns must be authorized by prior to receipt. Returns Good Authorizations (RGA) are valid for 30 days and can be arranged by contacting a sale representative. If an unauthorized return is returned to, the item may be returned to the customer at the customer’s expense. The item may also be disposed of by at the store’s discretion, or subject to additional charges to the customers without a credit being issued.

Returning Items to

Once the customer has obtained an RGA, the return must contain the following details:

  • Original PO number OR original order number
  • Customer’s name, account number and address
  • Lot number and expiration dates (where applicable)
  • RGA number

Return Policy Details

Defective products may be returned, provided they receive prior authorization. Non-defective products may also be returned, so long as the customer receives prior authorization from Non-defective product returns must be in salable condition and suitable for restocking by Please refer to the Restocking Fee Schedule listed below  – freight and restocking fees may apply. Any products, either defective or non-defective must be returned within 90 days of receipt.

The following purchases will not be authorized for return to

  • Items made to customer specifications, special orders or custom products
  • Items purchased 3+ months before the return request was made
  • Items that are considered hazardous materials
  • Broken, breached or damaged items
  • Third party vendor items requiring a vendor return authorization are subject to the vendor’s return policy and applicable fees

Note: Receiving an RGA number from does not guarantee credit. Any credit issued is dependent on confirmed receipt/review of the returned items and is subject to the other terms of this policy.

Damages or Shortages

Customers are required to verify all receipts before receiving and accepting a shipment from This must be done to minimize any delay in resolving a damage or shortage claim. If any damages or shortage are found, they must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. Any damaged items must be left in the original carton in case an event inspection is required by the transportation provider. If there are any damages in transit or shortages of product, the customer must notify within two (2) business days of receipt. If this notification is not received within this time frame, will not be obligated to process credit for the item or arrange for a replacement. Contact a representative to report damaged shipments or shortages.

Items Shipped in Error

Any items that are mistakenly shipped in error by are available for return for full credit, so long as the returns are made within thirty (30) days of receipt. Should a shipping error or disputes arise, the customer must notify within two (2) business days of receipt.

Defective Items

Defective products, returns, and damaged products that have been properly noted to be the result of’s error are available for return at the store’s expense for a full credit, provided they meet the other provisions of this policy.

Restocking Fee Schedule & Restocking Fee Percentage

  • 0-30 days: 5%/$25 minimum + freight
  • 31-60 days: 10%/$25 minimum + freight
  • 61-90 days: 20%/$25 minimum + freight

Note: Items are not returnable unless expressly approved prior to receipt by Contact a representative for additional details.